Privacy policy

This Privacy Policy explains how Orchid International Fashion (“FCK-3”, “we”, “us”) collects, uses and protects your personal information when you visit or shop at www.fck3.in (the “Site”). We process your data in line with applicable Indian law, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.

Information we collect

  • Order information: name, phone number, email, billing and shipping address, and payment details. Card and UPI payments are processed securely by our payment partners; we do not store your full card details.
  • Device information: browser type, IP address, device type, pages viewed, and how you arrived at and use the Site, collected through cookies, pixels and similar technologies.
  • Communication: messages you send us by WhatsApp, email or forms.

How we use your information

  • To process, ship and deliver your orders, including exchanges, returns and refunds
  • To send order updates by SMS, email or WhatsApp
  • To provide customer support
  • To prevent fraud and keep the Site secure
  • To improve our Site, products and shopping experience
  • To show you relevant offers and ads, where you have agreed to receive marketing

Who we share it with
We only share your information with partners who help us run our store:

  • Shopify (our e-commerce platform)
  • Payment gateways (for secure payment processing)
  • Shiprocket and courier partners (for shipping and delivery)
  • Analytics and advertising partners such as Google and Meta (to understand Site usage and show relevant ads)

We may also share information if required by law or to protect our rights. We never sell your personal information.

Cookies
We use cookies to keep your cart working, remember preferences, and understand how the Site is used. You can disable cookies in your browser settings, but some features may not work properly.

Marketing
You can unsubscribe from marketing emails or messages at any time using the unsubscribe link or by contacting us.

Your rights
You can ask us to access, correct, update or delete your personal information, or withdraw your consent, by contacting us using the details below.

Data retention
We keep your order information for as long as needed to fulfil orders and meet legal, tax and accounting requirements.

Minors
Our Site is intended for users aged 18 and above. Users under 18 may use the Site only with the involvement of a parent or guardian.

Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page.

Contact & Grievance Officer
[Name], Grievance Officer
Orchid International Fashion
A/109, Ghatkopar Industrial Estate, Amrut Nagar, Ghatkopar West, Behind R-City Mall, Mumbai – 400086, Maharashtra, India
Email: fck3.denims@gmail.com · WhatsApp: +91 72089 71846
We aim to acknowledge complaints within 48 hours and resolve them within 30 days.